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The Bone Room
Owner, Ron Cauble
A Natural History Store
1569 Solano Ave.
Berkeley Ca 94707
(510) 526-5252

Store Hours:
Tues - Sat / 11-6pm
Thurs/ 11-9pm
(Closed Sundays & Mondays)

boneroom@gmail.com
www.boneroom.com
Myspace - Boneroom
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The Bone Room Presents
A Natural History Salon
1573 Solano
Berkeley, CA 94707
(510) 526-5252
www.boneroompresents.com






How To Order From the Bone Room



The Bone Room does not use a shopping cart ordering system. Because of the extreme variability of our items, both in availability and in individual characteristics, our preferred method of ordering is by phone. This way we can discuss the item and select the specimen that best suits your needs.


Ordering by Phone
Our preferred ordering method is by phone. This gives us a chance to discuss your order with you, and to inform you of item availability. Simply call us at 510-526-5252 during our business hours of Tues. - Sat. 11 AM - 6 PM PST. We accept Visa and Mastercard over the phone.

Ordering by Mail

If you prefer to pay for your ordering using a check or money order, you may place your order by mail. Download our printable Mail Order Form (Adobe Acrobat Format) and send the completed form with your payment made out to "The Bone Room" to: The Bone Room, 1569 Solano Ave. Berkeley, CA 94707.

Ordering by E-mail

To submit your order by e-mail, you may fill out our e-mail order form. Because of security concerns, we cannot accept credit card information through e-mail. If you select Visa or Mastercard as your method of payment, we will contact you after receiving your order to arrange payment information. Generally we will contact you within 1-2 days. For orders placed Sunday or Monday, we will contact you when we open again on Tuesday.


General Order Information
Please review the following order information. If you have further questions, please contact us by e-mail at boneroom@gmail.com, or by calling 510-526-5252. To print out a copy of our general order information for your own reference, download our Printable Mail Order Form (Adobe Acrobat Format).

Payment
The Bone Room accepts payment for domestic orders via personal checks, money order, Visa or Mastercard. Personal checks may delay your shipment an additional 10 days. International orders may be paid for by money order, PayPal, or wire transfer. Institutional purchase orders will be accepted on a 30 day net basis.

Shipping

Unless otherwise arranged, U.S. Domestic Shipments are sent via UPS Ground Service. UPS 3-Day Select, 2-Day Air, and Next Day Air are available for an additional charge. All UPS packages are insured. UPS does not deliver to PO Boxes or APO addresses. If the shipping address supplied is not UPS-deliverable, merchandise will be sent via US Postal Service. US Postal Service shipments are generally not trackable, nor are they insured. We ship packages Tuesday through Saturday. Shipments billed to the consignee's own shipping account will be charged a small packing and handling fee.

Return Policy
Merchandise cannot typically be returned, so choose carefully. We try to fully describe our merchandise to minimize the need for returns. However, if a miscommunication or other extenuating circumstance results in an item arriving not as described, we will try and replace it with a suitable specimen. If one is unavailable, we will provide a full refund or store credit. This is at our discretion. If you only need an item for a short time or for a specific, non-destructive purpose, consider our leasing option.

Leasing

Many items can be rented on a weekly basis at a fraction of the selling price. For rental rates and policies, please view our Rental Information sheet (Adobe Acrobat Format).

Gift Certificates

Can't decide what to give them? Bone Room gift certificates can be purchased for any amount.


Additional Information for International Orders
The Bone Room does not use a shopping cart ordering system. Because of the extreme variability of our items, both in availability and in individual characteristics, our preferred method of ordering is by phone. This way we can discuss the item and select the specimen that best suits your needs.

Item Restrictions
The Bone Room follows California State Law, U.S. Federal Law, and International Treaties regarding the possession and sale of our merchandise. However, be advised that foreign localities may have additional restrictions on some material. It is the customer's responsibility to be aware of their own local laws. Materials seized due to conflict with foreign law are not eligible for refunds or replacement. If you are uncertain about the legality of an item you wish to purchase, please contact your local legal authorities.

International Shipping

We ship internationally using both the U.S. Postal service and UPS. Shipping and handling charges cannot be accurately assessed until we know the contents of your order and the actual shipping address. We will recommend a shipping solution based on the size and value of your order. All international shipment require an external invoice disclosing the true value and nature of the items being shipped. We cannot accommodate orders that request otherwise.

Miscellaneous Fees

Shipping and Handling fees charged by The Bone Room cover the following: handling, packing, actual postage, and insurance (when applicable). Total fees may be higher than actual postage. This reflects a small handling charge, as well as the estimated nature of our shipping quotes. We estimate package size and weight to the best of our abilities prior to processing your order, but actual size and weight may deviate from our estimate.


Shipping and Handling fees charged by The Bone Room do not cover: custom fees, import duties, VATs, or any other fees levied by the country of destination. These fees are the responsibility of the recipient. We cannot estimate these fees, nor do all countries charge them. Please contact your local post office or customs authority concerning these fees.

Unexpected Delays

Domestic shipments may be delayed by weather or other unforeseen or unavoidable events. We work hard to make sure our orders are sent out as quickly as possible, but once they leave our hands we are at the mercy of the elements and fate, and can only give refunds as UPS's guidelines permit. Please be patient and let us try to figure out any problems that arise.

International shipments may be delayed by random customs inspections or other circumstances beyond our control, and insurance coverage and/or speed are dependent upon the type of international shipping chosen. Please be patient and allow extra time for delivery of international orders, and choose your method carefully.


Talk to Us!
We encourage you to call 510-526-5252 and discuss your potential order with us. This allows us to help you select the proper specimen and describe any individual variations that may affect your purchasing decision. And of course nothing substitutes for seeing the real thing. Feel free to visit our retail store and pick out the item that's right for you.